Help

My Account

  1. I have forgotten my username and password, what do I do?

    Entering an incorrect password can often result in an 'unable to validate password' code. As passwords are case sensitive, check to ensure your Caps Lock is off. If your troubles persist, select the 'forgot password' button and a new password will be issued to the e-mail address as listed on your Stake7 account.

  2. Who do I contact if I have questions about my account?

    Please contact Stake7 Customer Service support@stake7.com

  3. What do I do if I no longer want to use my account?

    For closing your account please email Stake7 Customer Support at support@stake7.com

  4. How do I change my password?

    You can change you password by using the forgotten-password link at the top of all the Stake7 pages.

  5. How do I change my registered email address?

    At this time you cannot personally change your email address but if you can show good reason for the email address change, please contact Stake7 Customer Support for any changes to your account details. Please contact support@stake7.com

  6. Is there any way I can check my account activity?

    You can check your account activity by going into 'my account' once you have logged in,  or you can contact Stake7 Customer Support for any information.

  7. Is it possible to change my username?

    You cannot change your player name once you have submitted to your your Stake7 Account. This is for security purposes since changing the Player name can disrupt the system data and raises security alerts.

  8. Why is it that I cannot login to my account?

    Check if you are using the correct login details for your account, and that Caps Lock is turned off on your keyboard. You can also try to reset your password using the link 'Forgot Password?' next to the login fields. If you still cannot login please contact Customer Support.

  9. Who can I consult if I think I have a problem with online gambling?

    Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, we acknowledge that some people can develop a gaming addiction. If you feel that your gambling has gotten out of control, please visit our Responsible Gaming section found in the footer of the website and/or use the cool off and self-exclusion feature available from ‘My Account‘ when you are logged in.

  10. What happens when the self-exclusion period ends?

    This will differ from jurisdiction to jurisdiction, as self-exclusion is framed differently depending on which jurisdiction is applicable to you. Typically, when your self-exclusion ends, your account will be automatically reopened. In certain other jurisdictions, your account cannot be reopened, for your own protection, without positive action from you. Please read the Terms and Conditions for specific information on which self-exclusion rules are applicable to you. 

  11. How can I self exclude?

    Self-exclusion is treated differently, depending under which jurisdiction you are playing. Please refer to Terms and conditions on how to self-exclude.

  12. Can I cancel it?

    This is jurisdiction specific. Typically, self-exclusion can be reduced or canceled, however there are some jurisdictions where it is not allowed to cancel or reduce self-exclusion. Please refer to the Terms and Conditions to see which self-exclusion rules are applicable to you. 

  13. I am not getting a response to my questions when I e-mail the Support Team?

    We aim to reply to all customer support e-mails within a few hours. As some inquiries require a thorough investigation, response time may vary based on the nature of your e-mail. You will receive an e-mail confirmation from us when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. We do not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.

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